Being a Part of the Local Community
Hotels have historically been an important hub of the community and for smaller towns specifically, the hotel is the central meeting, dining, and entertainment establishment. Regardless of location, the more that a hotel becomes [...]
Motivating Teams: Running a Flat Organization
One of the keys to our company’s success is how we positively motivate our team members. Among those items is that we run a relatively flat organization. What does this mean? It means that [...]
Relationships as a Key to Success: Front Desk and Sales Department
Maintaining good relationships are the foundation of any successful business. In our industry this can be demonstrated by client relations, relations with guests, the relationship between team members and management, the relationship between management [...]
Training Team Members for Success
Let’s face it, traveling can be a stressful experience. Things outside of anyone’s control can occur that negatively impact a guest’s experience. That is why training our team members on how to appropriately handle [...]
Adapting to the Times
Mergers & Acquisitions have been a hallmark of business for centuries, but in particular the last forty years. In our industry M&A activity has picked up most notably with the 2016 acquisition of Starwood [...]
Hospitality Sustainability Efforts Will Save the World!
Okay, that may be a bit of a reach but let’s face it, hospitality is one of the largest industries in the world and the steps we take can have an enormous impact on [...]