Reimagining the Check-In Experience
The COVID-19 pandemic has accelerated many of the changes we began to see percolating throughout the hotel industry. Among these are a broader adoption of or openness to greater uses of technology to enhance [...]
Adapting to the New Normal
The “new normal” is a term that has been thrown around since the COVID-19 pandemic began last year. The funny thing is that no one really knows what the new normal means. Pandemic-related concerns, [...]
Operating Through the COVID-19 Crisis: One Year Later
It is almost surreal to realize that we have been living with the global pandemic for a year now. Almost one year ago to the day international travel was halted, the NBA suspended its [...]
Work From Home Benefits for Hotels
One of the transformative effects of the COVID-19 pandemic has been the transition for many business sectors to long-term remote or work from home (WFH) situations. The longer that the pandemic continues, there is [...]
Gratitude in the Year of COVID
Last year at this time, we were celebrating one of the most successful years in our industry and our anticipation for the year ahead was enthusiastic. Holiday parties, team member celebrations, client success events, [...]
Negotiating a Hotel PSA: A Five-Part Series (Part 5)
Part 5: Let’s Get It Done In the first four posts in this series, we described the basics of a hotel PSA and then reviewed many of the major points of the PSA. In [...]