People make the property.
People come before the property. It cannot work the other way around. The world is littered with gorgeous properties bearing awful financials and high turnover.
Make is an important word because it speaks to the proactive decision, each and every day, to create the best hospitality experiences we can. A building is just a building. Until people make it something more.
Property — lest we forget, we are in the business of generating profit and mitigating risk for our owners’ assets. The betterment of these assets is made possible by building a championed team where everyone feels like they are the owner and acts accordingly.